The Salvation Army Australia15 followers144 jobs

Financial Counsellor

Mid levelFull-timeHybridModbury SA 5092, AustraliaPosted 7 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Financial Counsellor position at The Salvation Army is a unique opportunity to make a real difference in the lives of individuals experiencing financial hardship. By providing compassionate and practical assistance through the National Debt Helpline, you will help community members navigate their financial challenges and build resilience. The team thrives on collaboration and values-driven work, making a significant impact on financial wellbeing.

Meet the team

About the company

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You'll be responsible for

📞

Providing financial counselling

Delivering empathetic support through inbound NDH calls, online chat, and in-person appointments.
🔍

Undertaking holistic assessments

Evaluating each person's circumstances, needs, and goals to provide tailored support.
📝

Developing collaborative case plans

Creating plans that enhance financial capability, resilience, and wellbeing for community members.

Key criteria

📜

Diploma of Financial Counselling

Possession of a minimum Diploma of Financial Counselling.

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📞

Inbound financial counselling experience

Demonstrated experience providing inbound financial counselling support.

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🤝

Community engagement background

Proven experience in social services or community engagement.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Diploma of Financial Counselling
Possession of a minimum Diploma of Financial Counselling.

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Inbound financial counselling experience
Demonstrated experience providing inbound financial counselling support.

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Community engagement background
Proven experience in social services or community engagement.

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Strong communication skills
Effective communication across phone, online chat, and face-to-face.

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Understanding of financial hardship
Knowledge of drivers of financial hardship and exclusion.

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