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First Nations Contact Centre Assistant Manager

Mid levelFull-timeHybridDarwin NT, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a First Nations Contact Centre Assistant Manager, you will lead and develop a team dedicated to providing exceptional customer service to First Nations customers. Your leadership will create a culturally safe environment while ensuring a seamless customer experience. The team thrives on collaboration, continuous improvement, and a commitment to wellbeing.

You'll be responsible for

🏢

Leading and evolving the contact centre

Providing a culturally safe workplace and ensuring a seamless customer experience for First Nations customers.
👩‍🏫

Coaching and developing team members

Supporting First Nations employees through everyday feedback and guidance.
📈

Driving operational performance improvements

Spotting trends and opportunities to enhance results across key metrics.

Key criteria

👥

Experience managing First Nations teams

Demonstrated experience managing a team of First Nations people.

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📊

Stakeholder relationship management

Proven experience managing complex stakeholder relationships.

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💻

Intermediate computer literacy

Experience with Microsoft product suite and asset management.

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Meet the team

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3 criteria for this job
Experience managing First Nations teams
Demonstrated experience managing a team of First Nations people.

View

Stakeholder relationship management
Proven experience managing complex stakeholder relationships.

View

Intermediate computer literacy
Experience with Microsoft product suite and asset management.

View

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