About the job
As a First Nations Contact Centre Assistant Manager, you will lead and develop a team dedicated to providing exceptional customer service to First Nations customers. Your leadership will create a culturally safe environment while ensuring a seamless customer experience. The team thrives on collaboration, continuous improvement, and a commitment to wellbeing.
You'll be responsible for
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Leading and evolving the contact centre
Providing a culturally safe workplace and ensuring a seamless customer experience for First Nations customers.👩🏫
Coaching and developing team members
Supporting First Nations employees through everyday feedback and guidance.📈
Driving operational performance improvements
Spotting trends and opportunities to enhance results across key metrics.Key criteria
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Experience managing First Nations teams
Demonstrated experience managing a team of First Nations people.View
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Stakeholder relationship management
Proven experience managing complex stakeholder relationships.View
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Intermediate computer literacy
Experience with Microsoft product suite and asset management.View
