Flagship Client Experience Manager
About the job
This job is about leading a new department focused on 'Client Experience & Hospitality' at Van Cleef & Arpels' Sydney Flagship. The impact of this role is significant, as it transforms client engagement and showcases the Maison's identity. The team thrives on collaboration and creativity, embracing diversity and inclusion to deliver exceptional experiences.
You'll be responsible for
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Leading and developing
Setting up, supervising, and developing a new team dedicated to 'Client Experience & Hospitality,' ensuring the client is at the heart of all actions.📈
Strategizing and implementing
Developing and implementing strategic yearly client experience plans and supporting the sales team in enhancing client outreach.🎨
Orchestrating experiences
Designing and curating exceptional in-boutique and external client experiences, leveraging all available service offerings.Key criteria
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Luxury retail experience
5+ years in luxury retail or hospitality industry.View
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Client hosting expertise
Proven experience in hosting and engaging VIP clients.View
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Strategic planning skills
Demonstrated ability to develop and implement client experience strategies.View
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