Guzman y Gomez Mexican Kitchen5 followers692 jobs

Food Safety And Critical Complaints Officer

Mid levelFull-timeOfficeFortitude Valley QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Food Safety & Critical Complaints Officer at Guzman y Gomez Mexican Kitchen plays a vital role in protecting the brand and ensuring exceptional guest experiences. This job is all about problem-solving, coaching, and maintaining high standards across a fast-paced restaurant network. The team thrives on collaboration and a shared passion for delivering the best in food safety and quality.

Meet the team

About the company

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You'll be responsible for

🔍

Managing critical guest complaints

Lead the timely management of critical guest complaints, protecting the GYG brand at every step.
👩‍🏫

Coaching restaurant teams

Coach teams on hygiene, sanitation, and best-practice procedures to ensure compliance.
📈

Analyzing complaint trends

Analyse trends in critical complaints to develop action plans for improvement.

Key criteria

🔍

Food safety qualification

Minimum TAFE Diploma or equivalent in food safety.

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📊

3+ years in QSR or hospitality

Experience in quick service restaurants or food operations.

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🛠️

Problem-solving skills

Strong ability to address and resolve complex issues.

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5 criteria for this job
Food safety qualification
Minimum TAFE Diploma or equivalent in food safety.

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3+ years in QSR or hospitality
Experience in quick service restaurants or food operations.

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Problem-solving skills
Strong ability to address and resolve complex issues.

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Advanced Microsoft Office skills
Proficient in Word, Excel, PowerPoint, and Outlook.

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Coaching and communication skills
Ability to train teams and simplify complex information.

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