Zendesk8 followers9 jobs

Forward Deployed Engineer

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Forward Deployed Engineer (FDE) at Zendesk is a unique opportunity to blend software engineering with strategic consulting. This role is crucial in designing and delivering AI solutions that drive measurable ROI for customers. The team thrives on collaboration and innovation, working together to transform customer needs into impactful solutions.

You'll be responsible for

🚀

Leading technical delivery

Lead end-to-end technical delivery of AI agent and LLM-powered solutions, ensuring successful implementation.
🔧

Building integrations

Build production-grade integrations and custom connectors to enhance Zendesk AI workflows.
🤝

Collaborating with teams

Collaborate closely with Sales engineering and product teams to define integration patterns and implement solutions.

Key criteria

🛠️

Production systems experience

5+ years building and delivering production-grade systems.

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🌐

Full-stack development skills

Proficient in frontend and backend technologies, including Python and JavaScript.

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🤖

AI and LLM expertise

Hands-on experience deploying LLM-based solutions in production environments.

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View more

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5 criteria for this job
Production systems experience
5+ years building and delivering production-grade systems.

View

Full-stack development skills
Proficient in frontend and backend technologies, including Python and JavaScript.

View

AI and LLM expertise
Hands-on experience deploying LLM-based solutions in production environments.

View

Systems integration capability
Proven ability to design secure data ingestion and ETL pipelines.

View

Effective communication skills
Strong written and verbal skills for technical documentation and presentations.

View

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