Dialpad3 jobs

Forward Deployment Engineer

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Forward Deployed Engineer at Dialpad plays a pivotal role in accelerating the adoption of our AI platform by embedding within strategic customer accounts. This job is all about translating complex business challenges into impactful AI solutions that drive business outcomes. The team thrives on curiosity, collaboration, and a commitment to delivering exceptional customer experiences.

You'll be responsible for

🔍

Business translation and discovery

Rapidly embedding with customer stakeholders to understand complex business problems and translating them into AI-powered solutions.
🌉

Go-to-market bridge

Partnering with Sales and Customer Success teams to serve as a technical authority during pre-sales evaluations and post-sales deployments.
🧩

AI envisioning

Navigating complex enterprise infrastructure to integrate the platform and guide customers on production-grade AI builds.

Key criteria

🔧

4+ years in customer-facing technical roles

Experience in Forward Deployed Engineering or similar roles.

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🤖

Expertise in AI/ML stack

Deep knowledge of LLMs, Generative AI, and orchestration frameworks.

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💼

Strong business acumen

Ability to communicate technical concepts to non-technical stakeholders.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
4+ years in customer-facing technical roles
Experience in Forward Deployed Engineering or similar roles.

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Expertise in AI/ML stack
Deep knowledge of LLMs, Generative AI, and orchestration frameworks.

View

Strong business acumen
Ability to communicate technical concepts to non-technical stakeholders.

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Ownership of outcomes
Proven track record of delivering measurable results under tight timelines.

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Team collaboration skills
Contributes to a dynamic, innovative team culture focused on success.

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