About the job
The Forward Deployed Engineer at Dialpad plays a pivotal role in accelerating the adoption of our AI platform by embedding within strategic customer accounts. This job is all about translating complex business challenges into impactful AI solutions that drive business outcomes. The team thrives on curiosity, collaboration, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
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Business translation and discovery
Rapidly embedding with customer stakeholders to understand complex business problems and translating them into AI-powered solutions.đ
Go-to-market bridge
Partnering with Sales and Customer Success teams to serve as a technical authority during pre-sales evaluations and post-sales deployments.đ§Š
AI envisioning
Navigating complex enterprise infrastructure to integrate the platform and guide customers on production-grade AI builds.Key criteria
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4+ years in customer-facing technical roles
Experience in Forward Deployed Engineering or similar roles.View
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Expertise in AI/ML stack
Deep knowledge of LLMs, Generative AI, and orchestration frameworks.View
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Strong business acumen
Ability to communicate technical concepts to non-technical stakeholders.View
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