Fraud Operations Analyst (Career Comeback Program)
About the job
The Fraud Operations Analyst position is part of the Career Comeback Program, designed for experienced professionals looking to restart their careers after a break. This job plays a crucial role in safeguarding customers by preventing fraudulent activities and providing support to those affected. The team values a hybrid working environment, combining both office and remote work, ensuring flexibility and support throughout the journey.
You'll be responsible for
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Handling calls
Handling inbound and outbound calls related to potential scam or fraud activity.🌟
Providing exceptional service
Providing exceptional service to create peace of mind for customers during fraud/scam call enquiries.🔍
Performing detection analysis
Performing detection analysis on scam/fraud events and making sound decisions while following standard procedures.Key criteria
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Customer service excellence
Demonstrated experience providing exceptional customer service in high-pressure situations.View
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Fraud detection analysis
Experience performing analysis on fraud events and identifying trends.View
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Strong problem-solving skills
Proven ability to resolve customer complaints effectively and efficiently.View
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