Commonwealth Bank103 followers101 jobs

Fraud & Scams Analyst Opportunities - Sydney

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is all about making a difference in the lives of customers by preventing fraud and scams. As part of a dedicated team, you will provide crucial support to those affected by fraudulent activities, ensuring they feel safe and secure. The team thrives on collaboration and innovation, working together to stay ahead of emerging threats.

You'll be responsible for

📞

Handling calls

Managing inbound and outbound calls related to potential scam or fraud activity.
🤝

Providing exceptional service

Creating peace of mind for customers during fraud/scam call inquiries.
🔍

Performing detection analysis

Analyzing scam/fraud events and making sound decisions while following standard procedures.

Key criteria

🔍

Fraud detection analysis experience

Proven experience performing analysis on fraud events.

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📞

Customer service excellence

Demonstrated excellence in personal, written, and verbal customer service.

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🛡️

Integrity and confidentiality

Strong commitment to maintaining confidentiality and privacy principles.

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Meet the team

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5 criteria for this job
Fraud detection analysis experience
Proven experience performing analysis on fraud events.

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Customer service excellence
Demonstrated excellence in personal, written, and verbal customer service.

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Integrity and confidentiality
Strong commitment to maintaining confidentiality and privacy principles.

View

Problem-solving skills
Proven ability to resolve complex customer issues effectively.

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Financial services background
Experience in the Financial Services Industry, especially online/mobile.

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