About the job
The Freight Investigator position at Team Global Express is all about delivering exceptional customer experiences and solving complex freight issues. This job plays a vital role in ensuring customer enquiries are resolved promptly while contributing to process improvements. The Operations team values collaboration and innovation, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Conducting physical depot searches
Locating freight and resolving customer enquiries efficiently.📊
Managing Salesforce activities
Ensuring accurate updates and timely resolution of enquiries.🤝
Collaborating with internal teams
Working closely with other depots and teams to investigate and resolve freight issues.Key criteria
🔍
Freight investigation experience
Proven experience investigating freight discrepancies and resolving issues.View
💻
Salesforce proficiency
Demonstrated ability to manage Salesforce activities effectively.View
📊
Strong organisational skills
Experience managing tasks in a time-sensitive environment.View