Accor Hotels13 followers466 jobs

Front Office All Rounder | Guest Services

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
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About the job

This job is about being a Front Office All Rounder – Guest Services at Sofitel Sydney Wentworth, where you will play a crucial role in delivering exceptional experiences for guests. Your efforts will shape every stay, reflecting the luxury standards of the hotel while creating meaningful moments. The team thrives on collaboration and a shared commitment to guest satisfaction, ensuring that every interaction is warm and professional.

You'll be responsible for

🤝

Delivering exceptional service

Providing warm welcomes and seamless arrivals while ensuring a memorable guest journey from pre-arrival to post-stay.
💳

Managing guest accounts

Accurately handling billing, cashiering, and reservations using Opera PMS with strong attention to detail.
🏨

Supporting front desk operations

Assisting with VIP arrivals, group check-ins, and ensuring all procedures are followed for smooth operations.

Key criteria

🛎️

Front office experience

Proven experience in Front Office or Guest Services in hospitality.

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💻

Opera PMS proficiency

Demonstrated proficiency in Opera PMS or similar reservation systems.

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🗣️

Strong communication skills

Excellent verbal and written communication skills for guest interactions.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Front office experience
Proven experience in Front Office or Guest Services in hospitality.

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Opera PMS proficiency
Demonstrated proficiency in Opera PMS or similar reservation systems.

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Strong communication skills
Excellent verbal and written communication skills for guest interactions.

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Attention to detail
Strong attention to detail in managing guest accounts and requests.

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Flexibility in scheduling
Ability to work rotating shifts, including weekends and holidays.

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