Accor Hotels13 followers311 jobs

Front Office All Rounder

JuniorPart-timeOfficeBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Casual Front Office All Rounder at ibis Styles Brisbane is all about creating a welcoming first impression and delivering exceptional guest service. This job is crucial for ensuring a smooth and enjoyable experience for guests from arrival to departure. The team thrives on professionalism, attention to detail, and a commitment to outstanding hospitality, making it a vibrant and supportive environment to grow your career.

You'll be responsible for

🛎️

Managing guest check-ins and outs

Handling guest check-ins and check-outs to ensure a smooth arrival and departure experience.
💳

Processing payments

Processing payments and providing accurate information about hotel services and local attractions.
📞

Responding to guest requests

Responding to guest requests promptly and resolving issues in a professional manner.

Key criteria

🛎️

Customer service experience

Demonstrated experience in customer service or hospitality roles.

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💬

Strong communication skills

Proven ability to engage professionally with guests and colleagues.

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📅

Organisational skills

Experience managing multiple tasks in a fast-paced environment.

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Meet the team

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or hospitality roles.

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Strong communication skills
Proven ability to engage professionally with guests and colleagues.

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Organisational skills
Experience managing multiple tasks in a fast-paced environment.

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Basic computer literacy
Familiarity with hotel Property Management Systems is highly regarded.

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Full Australian working rights
Possession of full working rights in Australia is essential.

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