Accor Hotels
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Front Office All Rounder

JuniorPart-timeOfficeSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
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About the job

This job is about being the first and last point of contact for guests at Accor, delivering warm and professional service to ensure a seamless stay. The impact of this role is significant, as it directly influences guest satisfaction and the overall experience at the hotel. The team thrives on collaboration, creativity, and genuine connection, making it a vibrant and dynamic workplace.

You'll be responsible for

👋

Welcoming guests

Welcome guests, check-in and check-out using Opera PMS, ensuring a warm and professional first impression.
📞

Handling enquiries

Handle guest enquiries, requests, and complaints efficiently, providing solutions and support throughout their stay.
🤝

Supporting team collaboration

Work collaboratively with hotel and precinct teams to ensure a seamless and enjoyable experience for all guests.

Key criteria

👥

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📞

OPERA PMS knowledge

Experience using OPERA Property Management System for guest services.

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🗣️

Strong communication skills

Proven ability to communicate effectively with guests and team members.

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Meet the team

About the company

View your fit

3 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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OPERA PMS knowledge
Experience using OPERA Property Management System for guest services.

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Strong communication skills
Proven ability to communicate effectively with guests and team members.

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