Accor Hotels
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Front Office All-Rounder

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Front Office All Rounder at Sofitel Melbourne On Collins, you will play a vital role in ensuring every guest enjoys a warm welcome and seamless stay. This position is essential for creating memorable experiences, as you will manage various front office functions while collaborating with different departments. The team thrives on inclusivity and values every ambassador, fostering a supportive environment where everyone can strive for greatness.

You'll be responsible for

👋

Welcoming guests

Greet guests with professionalism, warmth, and genuine hospitality to create a memorable first impression.
🕒

Managing check-ins and check-outs

Efficiently and accurately handle the check-in and check-out processes for guests.
❓

Handling guest inquiries

Address guest inquiries, requests, and complaints with confidence and discretion.

Key criteria

🌟

Luxury hotel experience

Demonstrated experience in a luxury hotel or premium hospitality environment.

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🤝

Customer service skills

Proven ability to deliver exceptional customer service and communication.

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🧘‍♂️

Calm under pressure

Experience maintaining professionalism in high-pressure situations.

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Meet the team

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3 criteria for this job
Luxury hotel experience
Demonstrated experience in a luxury hotel or premium hospitality environment.

View

Customer service skills
Proven ability to deliver exceptional customer service and communication.

View

Calm under pressure
Experience maintaining professionalism in high-pressure situations.

View

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