About the job
The Front Office Generalist position at The Westin and Four Points by Sheraton Brisbane offers an exciting opportunity to be part of a dedicated team delivering exceptional guest experiences. This job plays a crucial role in ensuring smooth day-to-day operations at the front desk, making a significant impact on guest satisfaction. The team thrives on collaboration, professionalism, and a shared commitment to excellence in hospitality.
You'll be responsible for
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Anticipating guests' needs
You will anticipate guests' service needs by asking questions and observing preferences to enhance their experience.🏨
Managing front office operations
You will manage all aspects of the front office department, ensuring smooth operations and exceeding guest expectations.🛠️
Handling complaints and resolving issues
You will handle complaints, settle disputes, and resolve grievances by negotiating with relevant parties to maintain guest satisfaction.Key criteria
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Experience with OPERA system
Proven experience using OPERA or similar property management systems.View
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Customer service experience
Demonstrated experience delivering exceptional customer service in hospitality.View
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Conflict resolution skills
Proven ability to handle complaints and resolve guest issues effectively.View
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