About the job
Joining the Front Office team at Avani Cypress Lakes Resort offers an exciting opportunity to be the first point of contact for guests, creating memorable experiences in a stunning resort environment. This job is all about delivering exceptional guest service and working collaboratively within a tight-knit team. Minor Hotels is dedicated to fostering a workplace culture that values professional development and personal growth, ensuring that everyone feels valued and supported.
You'll be responsible for
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Creating memorable guest experiences
Being the first point of contact for guests and ensuring a welcoming atmosphere from arrival to departure.🛎️
Managing guest check-ins and check-outs
Overseeing the process of guest arrivals and departures, ensuring a smooth experience.👩🏫
Leading and supporting the Front Office team
For supervisors, coaching and guiding team members to deliver exceptional service.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Property Management System knowledge
Experience using a Property Management System (PMS) effectively.View
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Team collaboration skills
Proven ability to work collaboratively within a team environment.View
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