RACV4 followers37 jobs

Front Office Receptionist

JuniorMid levelFull-timeOfficeGold Coast QLD, AustraliaPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Front Office Receptionist position at RACV Royal Pines Resort is an exciting opportunity to be the friendly face that welcomes guests and sets the tone for their stay. This job plays a vital role in creating memorable experiences and delivering exceptional service that reflects RACV's high standards. The team thrives on collaboration and support, ensuring that everyone contributes to helping guests live their best lives.

You'll be responsible for

👋

Welcoming guests

Providing warm welcomes and handling enquiries as the first point of contact for guests.
📅

Managing reservations

Assisting guests with check-in/out, confirming and processing reservations, and monitoring room availability.
📚

Maintaining knowledge

Keeping up-to-date with resort services, accommodation rates, and promotions to assist guests effectively.

Key criteria

🏨

Front office experience

Proven experience in front office roles at 4-5 star hotels.

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📞

Communication skills

Demonstrated excellent communication and professional phone manner.

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💻

Administration proficiency

Experience with PMS Opera and MS Office software programs.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Front office experience
Proven experience in front office roles at 4-5 star hotels.

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Communication skills
Demonstrated excellent communication and professional phone manner.

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Administration proficiency
Experience with PMS Opera and MS Office software programs.

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Time management
Ability to prioritize tasks in a fast-paced environment.

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