Front Office Team Leader - Capitol Hotel
About the job
As a Front Office Team Leader at The Capitol Hotel, you will be at the heart of creating unforgettable guest experiences. This job is all about leading a dynamic team to ensure every guest feels valued and cared for, while also fostering a culture of service excellence. The team thrives on collaboration and is passionate about making every moment matter.
You'll be responsible for
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Leading Front Office operations
Assist with Front Office operations, ensuring seamless guest experiences and prompt resolution of guest needs and concerns.👥
Supporting team members
Support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence.🔗
Coordinating with departments
Coordinate with other hotel departments to maintain 'Room Ready on Arrival' standards and deliver personalised amenities for VIP and EVT PGR guests.What we're looking for
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1-2+ years in front office operations
Experience in hotel front office operations, ideally in a leadership capacity.View
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Exceptional guest service skills
Proven ability to deliver outstanding service with confidence and professionalism.View
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Knowledge of Property Management Systems
Familiarity with systems like Opera and proficiency in Microsoft Office.View
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