Client Intake Specialist – Be the front line of a National Law firm!
About the job
The Client Intake Specialist at Longton Compensation Lawyers is a vital part of our mission to provide exceptional client care. This job offers an incredible opportunity to make a meaningful impact from day one by ensuring that new clients feel supported and informed throughout their journey. Our team thrives in a supportive and inclusive culture, where care, communication, and organisation come together to create positive experiences for every client.
You'll be responsible for
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Being the first point of contact
Responding to incoming telephone enquiries and emails to assist prospective clients.📝
Conducting intake interviews
Gathering key case information through detailed and compassionate interviews with clients.📅
Coordinating consultations
Scheduling consultations or follow-ups for solicitors while maintaining confidentiality and high client service standards.Key criteria
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Client communication skills
Demonstrated experience in effective client communication and support.View
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Organisational abilities
Proven skills in managing data and scheduling efficiently.View
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Empathy and interpersonal skills
Genuine desire to help clients and foster positive relationships.View
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