Client Support Intake Representative
About the job
The Client Support Intake Representative job is all about making a meaningful impact in the lives of clients seeking allied health services. By being the first point of contact, you will play a vital role in guiding clients through their journey with the NDIS and other pathways. Join a supportive and collaborative team in Townsville, where your warm personality and proactive approach will shine.
You'll be responsible for
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Handling client inquiries
Be the friendly voice on the phone and inbox, managing client inquiries, referrals, and bookings with a warm approach.🔗
Connecting clients to services
Connect new inquiries to the allied health services we provide, ensuring clients receive the support they need.⚙️
Coordinating office operations
Keep the wheels turning in the office with seamless coordination, building strong relationships with clients and teammates alike.Key criteria
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Customer-facing experience (2+ years)
Demonstrated experience in roles involving direct client interaction.View
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Data management skills
Proven ability in handling customer data and documentation.View
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MS Office proficiency
Experience with MS Office, data entry, and booking platforms.View
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