Front Office Team Leader
About the job
The job is about leading the front office team at Accor's Ibis Sydney Thornleigh, ensuring exceptional guest experiences through outstanding service. This position plays a vital role in maintaining smooth operations and fostering a supportive team environment. Team members enjoy a family vibe, with opportunities for learning, growth, and development in the hospitality industry.
You'll be responsible for
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Supervising front office staff
Training and supporting front office staff to deliver outstanding customer service.🏢
Overseeing daily operations
Managing daily operations of the reception/front desk area to ensure smooth functioning.📞
Handling guest inquiries
Efficiently managing check-in, check-out, reservations, and guest inquiries.Key criteria
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Front office supervisory experience
Demonstrated experience in front office or customer service supervision.View
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Strong leadership skills
Proven ability to lead and motivate a team effectively.View
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Excellent communication abilities
Strong interpersonal skills for guest interactions and team collaboration.View
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