Accor Hotels
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Front Office Team Leader

JuniorMid levelPart-timeHybridSydney NSW, AustraliaPosted 6 months agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The job is about leading the front office team at Accor's Ibis Sydney Thornleigh, ensuring exceptional guest experiences through outstanding service. This position plays a vital role in maintaining smooth operations and fostering a supportive team environment. Team members enjoy a family vibe, with opportunities for learning, growth, and development in the hospitality industry.

You'll be responsible for

👩‍🏫

Supervising front office staff

Training and supporting front office staff to deliver outstanding customer service.
🏢

Overseeing daily operations

Managing daily operations of the reception/front desk area to ensure smooth functioning.
📞

Handling guest inquiries

Efficiently managing check-in, check-out, reservations, and guest inquiries.

Key criteria

🏨

Front office supervisory experience

Demonstrated experience in front office or customer service supervision.

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🌟

Strong leadership skills

Proven ability to lead and motivate a team effectively.

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🗣️

Excellent communication abilities

Strong interpersonal skills for guest interactions and team collaboration.

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Meet the team

About the company

Apply on Accor Hotels
You'll apply on an external website
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5 criteria for this job
Front office supervisory experience
Demonstrated experience in front office or customer service supervision.

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Strong leadership skills
Proven ability to lead and motivate a team effectively.

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Excellent communication abilities
Strong interpersonal skills for guest interactions and team collaboration.

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Ability to handle pressure
Experience multitasking and problem-solving in fast-paced environments.

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Flexible availability
Willingness to work shifts, including nights and weekends.

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