KBR, Inc.
6 interested51 jobs

Global Tier 1 Service Desk Technician

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Global Tier 1 Service Desk Technician at KBR is a vital position that serves as the first point of contact for end users in a global IT Service Desk. This job is all about providing exceptional technical support and ensuring that incidents and service requests are managed effectively. KBR values a collaborative and inclusive work environment where everyone can belong, connect, and grow together.

You'll be responsible for

📞

Providing first-level technical support

Deliver first-level technical support to internal and external customers via phone, chat, and ticketing systems, resolving issues within agreed service levels.
🔍

Diagnosing and troubleshooting technical issues

Diagnose, troubleshoot, and resolve Tier 1 technical issues using established procedures and knowledge articles.
📝

Managing incidents and service requests

Create, manage, and resolve incidents and service requests within ServiceNow, ensuring accurate documentation and compliance with ITIL processes.

Key criteria

🖥️

Service desk experience

Experience in a service desk or technical support environment.

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🔧

ServiceNow proficiency

Experience using ServiceNow or similar ITSM platforms.

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💻

Microsoft Windows knowledge

Working knowledge of Microsoft Windows operating systems.

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View more

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5 criteria for this job
Service desk experience
Experience in a service desk or technical support environment.

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ServiceNow proficiency
Experience using ServiceNow or similar ITSM platforms.

View

Microsoft Windows knowledge
Working knowledge of Microsoft Windows operating systems.

View

Customer service skills
Strong communication and problem-solving skills for user support.

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Technical certification
Relevant certifications like CompTIA A+ or ITIL 4 Foundation.

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