Unisys
JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 1 week ago
About the job
This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will help ensure smooth operations and client satisfaction, making a real impact in the community. The team thrives in a collaborative environment, offering industry-leading training and opportunities for career growth.
You'll be responsible for
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Providing 1st Level IT Support
Delivering prompt and effective first-level support to clients, addressing their IT-related inquiries and issues.📞
Responding to customer requests
Resolving customer requests related to software, hardware, and network operations with friendly service.📝
Documenting calls and incidents
Accurately recording all calls and incidents to maintain clear communication and service records.What we're looking for
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Baseline Security Clearance
Possession of necessary security clearance for government work.View fit
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Australian Citizenship
Must hold Australian citizenship for eligibility.View fit
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Customer service experience
Demonstrated experience in providing excellent customer service.View fit
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