Unisys
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Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 8 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will help ensure smooth operations and client satisfaction, making a real impact in the community. The team thrives in a collaborative environment, offering industry-leading training and opportunities for career growth.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Delivering prompt and effective first-level support to clients, addressing their IT-related inquiries and issues.
📞

Responding to customer requests

Resolving customer requests related to software, hardware, and network operations with friendly service.
📝

Documenting calls and incidents

Accurately recording all calls and incidents to maintain clear communication and service records.

Key criteria

🔒

Baseline Security Clearance

Possession of necessary security clearance for sensitive information.

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🇦🇺

Australian Citizenship

Must be an Australian citizen to meet eligibility requirements.

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💼

Customer service experience

Demonstrated experience in providing excellent customer service.

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5 criteria for this job
Baseline Security Clearance
Possession of necessary security clearance for sensitive information.

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Australian Citizenship
Must be an Australian citizen to meet eligibility requirements.

View

Customer service experience
Demonstrated experience in providing excellent customer service.

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Relevant IT education or experience
Completion of a relevant certificate or equivalent IT experience.

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Flexible availability
Willingness to work in a 24/7 rotating shift environment.

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