About the job
The Customer Success Engineer job at IBM Global Sales is all about designing viable client solutions and driving the adoption of IBM products. This position plays a crucial role in helping clients overcome challenges and achieve their business goals through innovative technology. The team thrives on collaboration, curiosity, and empathy, creating an environment where everyone can grow and make a meaningful impact.
You'll be responsible for
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Delivering technical proof points
Creating and delivering technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients.🚀
Driving customer value
Activating entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.🗺️
Developing success plans
Creating a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.Key criteria
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Understanding of client value drivers
Experience driving product adoption and expansion for client value.View
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Understanding client challenges
Experience identifying client challenges and modernization opportunities.View
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Bachelor's degree
Degree completion by 2024 is required.View
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