Grosvenor Hotel Adelaide - Guest Service Agent
About the job
This job is all about creating memorable experiences for guests while working in a supportive and caring environment. By joining the team, individuals will have the opportunity to grow and explore various career paths within the hospitality industry. The team values commitment and aims to provide exceptional service to every guest, ensuring a welcoming atmosphere at all times.
You'll be responsible for
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Providing service
Providing passionate, knowledgeable, and friendly service to external and internal guests at all times.📞
Handling enquiries
Assisting guests with all enquiries and complaints, providing accurate information about property facilities and features.🛎️
Managing check-ins and check-outs
Checking guests in and out of the property accurately and in a timely manner.Key criteria
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Customer service experience
Proven experience in customer service, ideally within a hotel environment.View
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Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.View
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Communication skills
Exemplary written and verbal communication skills for guest interactions.View
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