Accor Hotels11 followers242 jobs

Grosvenor Hotel Adelaide - Guest Service Agent

JuniorFull-timeOfficeAdelaide SA, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for guests while working in a supportive and caring environment. By joining the team, individuals will have the opportunity to grow and explore various career paths within the hospitality industry. The team values commitment and aims to provide exceptional service to every guest, ensuring a welcoming atmosphere at all times.

Meet the team

About the company

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You'll be responsible for

❤️

Providing service

Providing passionate, knowledgeable, and friendly service to external and internal guests at all times.
📞

Handling enquiries

Assisting guests with all enquiries and complaints, providing accurate information about property facilities and features.
🛎️

Managing check-ins and check-outs

Checking guests in and out of the property accurately and in a timely manner.

Key criteria

🌟

Customer service experience

Proven experience in customer service, ideally within a hotel environment.

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💻

Computer systems knowledge

Strong knowledge of Microsoft Office and Opera Cloud systems.

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🗣️

Communication skills

Exemplary written and verbal communication skills for guest interactions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Proven experience in customer service, ideally within a hotel environment.

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Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.

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Communication skills
Exemplary written and verbal communication skills for guest interactions.

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Flexibility in scheduling
Ability to work a flexible 7-day roster to meet operational needs.

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Interpersonal skills
Strong ability to build rapport with guests and team members.

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