Guest Service Agent Lancemore Crossley St. Melbourne
About the job
The Guest Service Agent at Lancemore Crossley St. is all about creating memorable experiences for guests in a vibrant boutique hotel setting. This job is a fantastic opportunity for someone who loves hospitality and enjoys helping others, as you will be part of a supportive team dedicated to authentic guest experiences. The team values fun, care, and growth, making it a great place to develop your skills and thrive.
You'll be responsible for
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Assisting with check-in and check-out
Assist with check-in and check-out processes, ensuring a smooth guest experience.💬
Responding to guest queries
Respond to guest queries with warmth and professionalism, providing local knowledge and information.🤝
Collaborating with departments
Collaborate with Housekeeping and other departments to ensure service excellence and resolve guest concerns.Key criteria
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Warm communication style
Demonstrated ability to communicate warmly and professionally.View
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Attention to detail
Strong attention to detail in managing guest records and bookings.View
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Hospitality experience
Experience in a guest service role, ideally in hospitality.View
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