About the job
As a Guest Service Agent at Accor, you will be at the heart of creating memorable experiences for guests. Your role is vital in ensuring that every guest feels welcomed and valued, contributing to the warm atmosphere of Batman's Hill on Collins. The team thrives on collaboration and communication, working together to provide exceptional service and support to all guests.
You'll be responsible for
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Welcoming guests
Be the first point of contact and greet guests with a warm welcome every time, setting a positive tone for their stay.🛎️
Managing check-in and check-out
Make the check-in and check-out process run smoothly, ensuring a seamless experience for guests.❓
Handling guest inquiries
Respond to enquiries, share information about the hotel, and provide local tourism, dining, and entertainment recommendations.Key criteria
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Customer service experience
Demonstrated experience in customer service or hospitality roles.View
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Exceptional communication skills
Strong written and verbal communication abilities are essential.View
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High computer literacy
Proven skills in using various computer systems and software.View
