Group Intake Team Manager
About the job
The Group Intake Team Manager at TAL is a pivotal job that focuses on leading with empathy and integrity, ensuring that every claims interaction is human-centred and reflective of TAL's commitment to protecting what matters. This job is about making a real difference in the lives of over 5 million Australians during their most challenging times. The team thrives in a supportive environment that values collaboration, flexibility, and continuous learning.
You'll be responsible for
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Leading claims lodgement
Lead the end-to-end claims lodgement and notification setup, ensuring work is received, validated and established efficiently while balancing exceptional customer care and operational accuracy.🔄
Managing work flow and quality
Own the flow, quality, risk and prioritisation of all work entering the business, ensuring service level agreements, regulatory obligations and downstream efficiency are consistently met.🤝
Stakeholder engagement
Act as a key stakeholder engagement lead, proactively managing relationships with internal partners and external funds, responding to fund queries, addressing concerns, and providing clear, data-driven insights into intake performance and outcomes.Key criteria
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Claims leadership experience
Proven experience leading claims teams in insurance decision-making.View
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Empathy and judgement
Ability to balance empathy with sound judgement for customer outcomes.View
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Team development skills
Experience developing and motivating high-performing teams effectively.View
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