Accor Hotels11 followers333 jobs

Guest Experience & Brand Executive

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 day agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is all about creating unforgettable guest experiences at Pullman East Melbourne, one of the city's iconic hotels. By focusing on guest relations and brand marketing, you will play a vital role in enhancing service quality and ensuring every guest feels valued. The team thrives on collaboration, creativity, and a shared passion for hospitality, making it a fantastic environment for personal and professional growth.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📊

Conducting guest experience research

Designing and conducting guest experience research and analysis to inform service improvements.
🌟

Managing hotel reputation

Managing hotel reputation and responding to guest feedback via online and guest surveys to enhance guest satisfaction.
🎉

Coordinating promotional activities

Assisting in coordinating and executing hotel promotional activities and maintaining brand consistency across all guest-facing collateral.

Key criteria

📊

Guest experience research skills

Experience conducting guest experience research and analysis.

View

🗣️

Clear communication skills

Proven verbal and written communication skills for guest interactions.

View

🗓️

Strong organisational skills

Demonstrated ability to manage multiple tasks and timelines effectively.

View

View more

A meaningful career starts with a match

Apply on Accor Hotels
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Guest experience research skills
Experience conducting guest experience research and analysis.

View

Clear communication skills
Proven verbal and written communication skills for guest interactions.

View

Strong organisational skills
Demonstrated ability to manage multiple tasks and timelines effectively.

View

High computer literacy
Experience with Microsoft Office and hospitality software preferred.

View

Customer service expertise
Genuine interpersonal skills with a focus on guest satisfaction.

View

Similar jobs

View all
WPP
WPP
Experience Executive Sydney, NSW · Full-time
Explore an exciting opportunity with Mindshare, part of WPP Media, where you can make a significant impact in the media landscape. Join a world-class team dedicated to achieving clients' ambitions while embracing a culture of collaboration and creativity. The team values flexibility, with most members working in the office three days a week, fostering an environment where everyone can thrive.
Accenture
Accenture
Performance ExecutiveMelbourne, VIC · Full-time
The Performance Executive job is an exciting entry-level opportunity for individuals eager to dive into the world of biddable media, particularly in Search and Social channels. This position plays a crucial role in supporting campaign implementation and optimization, while also embracing the evolving landscape of AI in media processes. Collaboration and continuous learning are at the heart of how the team operates, ensuring everyone grows together.
Lion
Lion
E-Retail Performance ExecutiveSydney, NSW · Full-time
As an e-Retail Performance Executive at LION, you'll embark on an exciting journey to drive online sales growth through innovative retail media and performance marketing strategies. Your work will have a significant impact on the company's success, as you turn insights into action and deliver measurable results. The team thrives on collaboration, growth, and a culture that prioritizes wellbeing, making it a fantastic place to contribute and grow.
JD Sports Australia & New Zealand
JD Sports Australia & New Zealand
Retail Marketing ExecutiveSydney, NSW · Full-time
The job is about joining JD Sports as a Retail Marketing Executive, where you will play a crucial role in driving store traffic and customer engagement through impactful marketing campaigns. This position is vital for the growth of JD Sports in Australia and New Zealand, as it focuses on executing campaigns that deliver measurable results. The team thrives on collaboration and creativity, working closely with various departments to ensure successful campaign execution.