Accor Hotels12 followers450 jobs

Guest Experience & Brand Executive

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about creating unforgettable guest experiences at Pullman East Melbourne, one of the city's iconic hotels. By focusing on guest relations and brand marketing, you will play a vital role in enhancing service quality and ensuring every guest feels valued. The team thrives on collaboration, creativity, and a shared passion for hospitality, making it a fantastic environment for personal and professional growth.

You'll be responsible for

📊

Conducting guest experience research

Designing and conducting guest experience research and analysis to inform service improvements.
🌟

Managing hotel reputation

Managing hotel reputation and responding to guest feedback via online and guest surveys to enhance guest satisfaction.
🎉

Coordinating promotional activities

Assisting in coordinating and executing hotel promotional activities and maintaining brand consistency across all guest-facing collateral.

Key criteria

📊

Guest experience research skills

Experience conducting guest experience research and analysis.

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🗣️

Clear communication skills

Proven verbal and written communication skills for guest interactions.

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🗓️

Strong organisational skills

Demonstrated ability to manage multiple tasks and timelines effectively.

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Meet the team

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5 criteria for this job
Guest experience research skills
Experience conducting guest experience research and analysis.

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Clear communication skills
Proven verbal and written communication skills for guest interactions.

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Strong organisational skills
Demonstrated ability to manage multiple tasks and timelines effectively.

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High computer literacy
Experience with Microsoft Office and hospitality software preferred.

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Customer service expertise
Genuine interpersonal skills with a focus on guest satisfaction.

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