About the job
The Guest Experience Expert position at The Ritz-Carlton, Perth, is all about delivering exceptional experiences to guests. This job plays a vital role in building lasting relationships and inspiring excellence within the hospitality industry. The team thrives on collaboration, creativity, and a commitment to the Gold Standards that define The Ritz-Carlton brand.
You'll be responsible for
👋
Providing guest service
Offering guests a warm and sincere greeting, engaging them in conversation about their stay, property services, and local attractions.🛎️
Coordinating check-ins and check-outs
Processing guest check-ins and check-outs, confirming reservations, and resolving any issues related to charges or room readiness.📞
Responding to guest requests
Addressing special requests and providing information about property amenities and local areas of interest.Key criteria
🌟
Customer service experience
Demonstrated experience in a customer service role.View
🍽️
Responsible Service of Alcohol certification
Valid RSA certification from an accredited provider.View
🧼
Food safety certification
I’m Alert Food Safety Certification from City of Perth.View
View more