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Guest Experience Expert (Club Lounge)

JuniorMid levelFull-timeOfficePerth WA, AustraliaPosted 3 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert position at The Ritz-Carlton, Perth, is all about delivering exceptional experiences to guests. This job plays a vital role in building lasting relationships and inspiring excellence within the hospitality industry. The team thrives on collaboration, creativity, and a commitment to the Gold Standards that define The Ritz-Carlton brand.

You'll be responsible for

👋

Providing guest service

Offering guests a warm and sincere greeting, engaging them in conversation about their stay, property services, and local attractions.
🛎️

Coordinating check-ins and check-outs

Processing guest check-ins and check-outs, confirming reservations, and resolving any issues related to charges or room readiness.
📞

Responding to guest requests

Addressing special requests and providing information about property amenities and local areas of interest.

Key criteria

🌟

Customer service experience

Demonstrated experience in a customer service role.

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🍽️

Responsible Service of Alcohol certification

Valid RSA certification from an accredited provider.

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🧼

Food safety certification

I’m Alert Food Safety Certification from City of Perth.

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4 criteria for this job
Customer service experience
Demonstrated experience in a customer service role.

View

Responsible Service of Alcohol certification
Valid RSA certification from an accredited provider.

View

Food safety certification
I’m Alert Food Safety Certification from City of Perth.

View

Telephone switchboard operation
Experience operating a telephone switchboard for guest inquiries.

View

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