Marriott
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Guest Experience Expert - Front Desk

JuniorMid levelPart-timeOfficeSydney NSW, AustraliaPosted 3 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert at Sheraton is all about creating a welcoming and community-focused environment. This job is crucial for ensuring guests feel valued and connected, making their stay memorable. The team thrives on collaboration and a shared commitment to excellence, where everyone contributes to a positive guest experience.

You'll be responsible for

🤝

Supporting Guest Services team

Assisting the Guest Services team with general operational tasks to ensure smooth operations.
🌍

Exceeding guest expectations

Being knowledgeable about the hotel and surrounding community to provide exceptional service.
❤️

Building relationships with guests

Creating meaningful experiences that foster connections with guests for future bookings.

Key criteria

🏨

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🤝

Guest service experience

Demonstrated experience in a guest-facing role, enhancing guest satisfaction.

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🇦🇺

Working rights in Australia

Valid working rights in Australia to support guest services.

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5 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

View

Guest service experience
Demonstrated experience in a guest-facing role, enhancing guest satisfaction.

View

Working rights in Australia
Valid working rights in Australia to support guest services.

View

Self-motivated attitude
Proven ability to thrive in fast-paced environments with enthusiasm.

View

Community knowledge
In-depth knowledge of local community to enhance guest experiences.

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