About the job
As a Guest Service Agent at Pullman Adelaide, you will have the exciting opportunity to create memorable experiences for guests while showcasing your exceptional customer service skills. This role is vital in ensuring guests feel welcomed and valued, contributing to the hotel's reputation for excellence. Join a supportive and creative team that prioritises collaboration and a positive atmosphere.
You'll be responsible for
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Providing quality service
Respond to customer requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.🔒
Maintaining guest accounts
Ensure all charges are accurate and posted on a timely basis while maintaining strict security procedures.📞
Operating switchboard
Handle all calls promptly and professionally, assisting with guest messaging and reservations as required.Key criteria
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Customer service experience
Demonstrated experience providing exceptional service in hospitality.View
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Professional telephone skills
Proven ability to handle calls with professionalism and courtesy.View
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Proficient computer skills
Experience using Word, Excel, PMS, and Outlook effectively.View
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