About the job
The Guest Experience Expert position at Marriott International offers an exciting opportunity to create memorable experiences for guests at Pier One Sydney Harbour. This job is all about delivering exceptional service and ensuring smooth operations at the Front Office. Join a dedicated team that values professionalism, hospitality, and a commitment to excellence, where you can truly thrive and grow.
You'll be responsible for
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Anticipating guests' needs
You will anticipate guests' service needs, including asking questions to better understand their preferences.🏨
Managing front office operations
You will manage all aspects of the front office department, ensuring smooth operations and exceeding guest expectations.🛠️
Resolving guest complaints
You will handle complaints and resolve grievances by negotiating with relevant parties to ensure guest satisfaction.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional service to guests.View
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Relationship building skills
Proven ability to build and strengthen customer relationships.View
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Experience with OPERA system
Familiarity with OPERA property management system or similar.View