Marriott
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Guest Experience Expert

JuniorPart-timeHybridChippendale NSW 2008, AustraliaPosted 2 weeks agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Four Points by Sheraton is all about creating memorable experiences for travellers. This job plays a crucial role in ensuring guests feel welcomed and valued, contributing to the overall success of the hotel. The team thrives on collaboration, support, and a genuine passion for hospitality.

You'll be responsible for

🛎️

Assisting travellers with check-in and check-out

Guiding guests through the arrival and departure process to ensure a seamless experience.
🤝

Handling general enquiries

Providing friendly and genuine service to enhance each traveller's experience.
❤️

Building relationships with travellers

Creating connections with guests to encourage future bookings and loyalty.

Key criteria

🏨

Guest service experience

Demonstrated experience providing exceptional service to guests.

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💻

OPERA system knowledge

Experience with OPERA property management system or similar.

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🤝

Relationship building skills

Proven ability to build and strengthen guest relationships.

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Meet the team

About the company

Apply on Marriott
You'll apply on an external website
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View your fit

3 criteria for this job
Guest service experience
Demonstrated experience providing exceptional service to guests.

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OPERA system knowledge
Experience with OPERA property management system or similar.

View

Relationship building skills
Proven ability to build and strengthen guest relationships.

View

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