Guest Relations Manager
About the job
The Guest Relations Manager is a pivotal position at Powerhouse Parramatta, leading the front-of-house operations to ensure a seamless experience for all guests. This role is vital in maintaining high service standards and operational efficiency, making a significant impact on guest satisfaction. The team thrives on collaboration and a strong leadership presence, working together to create memorable experiences.
You'll be responsible for
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Overseeing front-of-house operations
Managing check-in and check-out processes, ensuring room readiness and quality for guests.👨💼
Leading guest relations teams
Guiding the Guest Relations, Reservations, and Duty Manager teams to deliver exceptional service.🔄
Ensuring operational continuity
Maintaining service standards and resolving issues across a 24/7 environment.Key criteria
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Front office management experience
Demonstrated experience overseeing front office operations in hospitality.View
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Leadership in guest relations
Proven leadership skills managing guest relations teams effectively.View
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24/7 operational availability
Experience working in a 24/7 operational environment.View
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