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Guest Service Agent (Front Office): Port Macquarie Breakwall Holiday Park

JuniorPart-timeOfficePort Macquarie NSW 2444, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is all about creating unforgettable holiday experiences for guests at NRMA Parks & Resorts. As the friendly face of the park, you will play a vital role in making guests feel welcome and ensuring their stay is enjoyable. The team thrives on collaboration and support, making it a great environment for those who love to connect with others.

You'll be responsible for

👋

Welcoming guests

Creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.
📝

Reception tasks

Completing reception tasks such as taking bookings, preparing invoices, and checking guests in and out.
🤝

Collaboration

Working closely with other teams to ensure rooms are guest-ready and every stay runs smoothly.

Key criteria

👥

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📞

Communication skills

Proven ability to handle phone and email inquiries professionally.

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🧩

Problem-solving skills

Experience in resolving issues quickly and effectively in a fast-paced environment.

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Meet the team

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4 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Communication skills
Proven ability to handle phone and email inquiries professionally.

View

Problem-solving skills
Experience in resolving issues quickly and effectively in a fast-paced environment.

View

Flexible availability
Willingness to work weekends and public holidays as needed.

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