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Guest Service Agent - InterContinental Hayman Great Barrier Reef

JuniorFull-timeHybridWhitsundays QLD, AustraliaPosted 3 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at InterContinental Hayman Great Barrier Reef, you will play a crucial role in creating memorable experiences for guests. This job is all about delivering exceptional service, anticipating guest needs, and fostering a welcoming environment. The team thrives on collaboration and is dedicated to providing a luxurious and enriching experience for everyone who visits.

You'll be responsible for

🏨

Handling front desk transactions

Managing guest check-ins and check-outs while ensuring a smooth experience.
🗺️

Providing local insights

Offering guests valuable information about the area to enhance their stay.
🏡

Creating a warm atmosphere

Being an excellent brand ambassador and making guests feel at home.

Key criteria

🛎️

Guest service experience

Minimum 1 year in a 5-star front desk position.

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📞

Strong communication skills

Proven ability to interact effectively with guests and team members.

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🖥️

Opera system knowledge

Experience using Opera for guest management and transactions.

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4 criteria for this job
Guest service experience
Minimum 1 year in a 5-star front desk position.

View

Strong communication skills
Proven ability to interact effectively with guests and team members.

View

Opera system knowledge
Experience using Opera for guest management and transactions.

View

Flexible availability
Willingness to work weekends and public holidays as needed.

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