Guest Service Agent
About the job
This job is about becoming a Heartist® at ibis Budget Melbourne CBD, where every guest is treated like a VIP. The Night Auditor plays a crucial role in ensuring guest satisfaction and the smooth operation of the hotel during overnight hours. The team values collaboration, innovation, and a commitment to creating memorable experiences for guests.
You'll be responsible for
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Welcoming guests
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.🌙
Managing overnight operations
Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.📊
Daily reconciliation
Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.Key criteria
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Hotel front desk experience
Demonstrated experience in hotel front desk operations.View
🤝
Team collaboration skills
Proven ability to collaborate effectively within teams.View
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Time management skills
Strong organizational skills to manage multiple tasks under pressure.View
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