Accor Hotels13 followers572 jobs

Guest Service Agent

JuniorPart-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about becoming a Heartist® at ibis Budget Melbourne CBD, where every guest is treated like a VIP. The Night Auditor plays a crucial role in ensuring guest satisfaction and the smooth operation of the hotel during overnight hours. The team values collaboration, innovation, and a commitment to creating memorable experiences for guests.

You'll be responsible for

🎉

Welcoming guests

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
🌙

Managing overnight operations

Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
📊

Daily reconciliation

Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.

Key criteria

🏨

Hotel front desk experience

Demonstrated experience in hotel front desk operations.

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🤝

Team collaboration skills

Proven ability to collaborate effectively within teams.

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⏳

Time management skills

Strong organizational skills to manage multiple tasks under pressure.

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Meet the team

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4 criteria for this job
Hotel front desk experience
Demonstrated experience in hotel front desk operations.

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Team collaboration skills
Proven ability to collaborate effectively within teams.

View

Time management skills
Strong organizational skills to manage multiple tasks under pressure.

View

Communication proficiency
Proficient in both written and verbal communication.

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