Guest Service Agent
About the job
This job is about delivering exceptional customer service in a dynamic hospitality environment at Pullman Adelaide, a five-star hotel. By creating memorable moments for guests, you will play a vital role in enhancing their experience. The team thrives in a supportive and creative atmosphere, where collaboration and a positive attitude are key.
You'll be responsible for
🤝
Providing quality service
Responding to guest requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.🔒
Maintaining guest accounts
Ensuring all charges are accurate and posted in a timely manner while following strict security procedures.📞
Assisting with reservations
Managing booking inquiries and promoting hotel facilities to maximize revenue through strong product knowledge.Key criteria
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Front office reception experience
Minimum 1 year in premium hotel or resort settings.View
📞
Professional telephone manner
Demonstrated ability to communicate effectively and courteously.View
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Proficient computer skills
Experience with Word, Excel, Outlook, and Property Management Systems.View
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