Minor International1 follower206 jobs

Guest Service Agent

JuniorPart-timeHybridGold Coast, QLD, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Avani Broadbeach Residences is all about creating memorable guest experiences in a vibrant hospitality environment. This job is essential for ensuring guests feel welcomed and valued from the moment they arrive, making a lasting impression with exceptional service. The team thrives on collaboration and innovation, fostering a workplace culture that supports personal growth and professional development.

You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
💬

Communicating effectively

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
📅

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service within hospitality.

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🗣️

Effective communication skills

Ability to articulate information clearly across various mediums.

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🤝

Guest experience focus

Proven ability to foster positive guest experiences and satisfaction.

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4 criteria for this job
Customer service experience
Demonstrated background in high-quality service within hospitality.

View

Effective communication skills
Ability to articulate information clearly across various mediums.

View

Guest experience focus
Proven ability to foster positive guest experiences and satisfaction.

View

Flexible work schedule
Experience working varied shifts, including weekends and holidays.

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