Guest Service Agent
About the job
Join a vibrant hotel that is part of the Accor network, where your contributions create memorable experiences for guests and colleagues alike. As a Reception Agent, you will play a vital role in delivering exceptional service and ensuring guest satisfaction. The team thrives on collaboration and a shared commitment to responsible hospitality, making every day an opportunity to make a positive impact.
You'll be responsible for
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Providing passionate service
Delivering knowledgeable and friendly service to guests, ensuring their needs are met.🤝
Assisting guests with enquiries
Helping guests with all enquiries and complaints, providing accurate information and support.🛎️
Checking guests in and out
Accurately and timely checking guests in and out of the property, ensuring a smooth experience.Key criteria
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Customer service experience
Demonstrated experience providing exceptional service to guests.View
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Communication skills
Proven written and verbal communication skills for guest interactions.View
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Flexible availability
Experience working a flexible 7-day roster in hospitality settings.View
