Accor Hotels
13 followers309 jobs

Guest Service Agent

JuniorContractOfficeMelbourne VIC, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at Accor, you will be at the heart of creating memorable experiences for guests. Your role is vital in ensuring that every guest feels welcomed and valued, contributing to the warm atmosphere of Batman's Hill on Collins. The team thrives on collaboration and communication, working together to provide exceptional service and support to all guests.

You'll be responsible for

👋

Welcoming guests

Be the first point of contact and greet guests with a warm welcome every time, setting a positive tone for their stay.
🛎️

Managing check-in and check-out

Make the check-in and check-out process run smoothly, ensuring a seamless experience for guests.
❓

Handling guest inquiries

Respond to enquiries, share information about the hotel, and provide local tourism, dining, and entertainment recommendations.

Key criteria

👥

Customer service experience

Demonstrated experience in customer service or hospitality roles.

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🗣️

Exceptional communication skills

Strong written and verbal communication abilities are essential.

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💻

High computer literacy

Proven skills in using various computer systems and software.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Demonstrated experience in customer service or hospitality roles.

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Exceptional communication skills
Strong written and verbal communication abilities are essential.

View

High computer literacy
Proven skills in using various computer systems and software.

View

A meaningful career starts with a match

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