Minor International
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Guest Service Agent

JuniorPart-timeHybridBrisbane QLD, AustraliaPosted 22 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Oaks Brisbane Casino Tower Suites is all about creating memorable experiences for guests. This job plays a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive. The team thrives on collaboration and positivity, making it a fantastic opportunity for anyone passionate about customer service.

You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Communicating effectively

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
📅

Managing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service delivery.

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🗣️

Effective communication skills

Ability to articulate information clearly across various mediums.

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🤝

Guest experience focus

Proven ability to foster positive guest experiences and satisfaction.

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4 criteria for this job
Customer service experience
Demonstrated background in high-quality service delivery.

View

Effective communication skills
Ability to articulate information clearly across various mediums.

View

Guest experience focus
Proven ability to foster positive guest experiences and satisfaction.

View

Professional presentation
Maintains polished appearance reflecting company standards.

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