Accor Hotels
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Guest Service Agent

JuniorPart-timeOfficePerth WA, AustraliaPosted 6 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Novotel Perth Murray Street is all about creating memorable experiences for guests. This job plays a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive. The Front Office team thrives on collaboration and genuine care, making every interaction a chance to shine.

You'll be responsible for

😊

Welcoming guests

Delivering friendly, efficient check-ins and check-outs with genuine warmth.
❤️

Anticipating guest needs

Bringing the Heartist spirit to life by noticing details and adding personal touches.
🛠️

Handling enquiries and concerns

Addressing guest questions and issues with empathy and a focus on solutions.

Key criteria

😊

Guest service experience

Demonstrated experience in hospitality or customer service roles.

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🗣️

Clear communication skills

Proven ability to communicate effectively with guests and team members.

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🔍

Attention to detail

Strong focus on accuracy in managing reservations and guest records.

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Meet the team

About the company

Apply on Accor Hotels
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Guest service experience
Demonstrated experience in hospitality or customer service roles.

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Clear communication skills
Proven ability to communicate effectively with guests and team members.

View

Attention to detail
Strong focus on accuracy in managing reservations and guest records.

View

Problem-solving skills
Experience proactively addressing guest inquiries and concerns.

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