Accor Hotels
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Guest Service Agent

JuniorPart-timeOfficePerth WA, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at Mercure Perth is all about creating unforgettable experiences for guests from check-in to check-out. This role is vital in ensuring that every guest feels welcomed and valued, contributing to the hotel's reputation for excellence in service. The team thrives on collaboration and a shared passion for hospitality, making it a supportive and energetic environment.

You'll be responsible for

👋

Greeting guests

Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay.
🛎️

Managing check-in and check-out

Master the art of check-in and check-out—keeping things smooth, accurate, and hassle-free for our guests.
🛠️

Problem-solving

Handle guest inquiries and resolve issues with a can-do attitude and professionalism, ensuring a memorable stay.

Key criteria

🌟

Customer service experience

Proven experience in hospitality or hotel environments.

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🗣️

Communication skills

Excellent verbal and written communication in English.

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💰

Cash handling proficiency

Experience managing cash transactions and point-of-sale systems.

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Meet the team

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5 criteria for this job
Customer service experience
Proven experience in hospitality or hotel environments.

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Communication skills
Excellent verbal and written communication in English.

View

Cash handling proficiency
Experience managing cash transactions and point-of-sale systems.

View

Multitasking ability
Demonstrated ability to prioritise tasks in fast-paced settings.

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Problem-solving skills
Strong skills in resolving guest inquiries with professionalism.

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