Lancemore Hotel Group7 jobs

Guest Service Agent Lancemore Crossley St. Melbourne

JuniorFull-timeOfficeMelbourne VIC, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at Lancemore Crossley St. is all about creating memorable experiences for guests in a vibrant boutique hotel setting. This job is a fantastic opportunity for someone who loves hospitality and enjoys helping others, as you will be part of a supportive team dedicated to authentic guest experiences. The team values fun, care, and growth, making it a great place to develop your skills and thrive.

Meet the team

About the company

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You'll be responsible for

🛎️

Assisting with check-in and check-out

Assist with check-in and check-out processes, ensuring a smooth guest experience.
💬

Responding to guest queries

Respond to guest queries with warmth and professionalism, providing local knowledge and information.
🤝

Collaborating with departments

Collaborate with Housekeeping and other departments to ensure service excellence and resolve guest concerns.

Key criteria

👥

Warm communication style

Demonstrated ability to communicate warmly and professionally.

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🔍

Attention to detail

Strong attention to detail in managing guest records and bookings.

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🛎️

Hospitality experience

Experience in a guest service role, ideally in hospitality.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Warm communication style
Demonstrated ability to communicate warmly and professionally.

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Attention to detail
Strong attention to detail in managing guest records and bookings.

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Hospitality experience
Experience in a guest service role, ideally in hospitality.

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Comfort with technology
Familiarity with hotel systems and technology for efficient service.

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Team collaboration
Proven ability to work collaboratively in a supportive team environment.

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