Accor Hotels
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Guest Service Agent - Novotel Sydney Darling Square

JuniorPart-timeHybridSydney NSW, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Novotel Sydney Darling Square is all about creating memorable experiences for guests. This job plays a crucial role in delivering exceptional service throughout the guest journey, ensuring that every interaction is positive and welcoming. The team thrives on collaboration, passion, and a commitment to making a difference in the hospitality industry.

You'll be responsible for

🏨

Delivering service excellence

Providing passionate, knowledgeable, and friendly service to guests from check-in to check-out and at every point of their journey.
📞

Completing front office tasks

Handling a variety of tasks including selling hotel facilities, taking reservations, and maintaining guest accounts to ensure a dynamic workday.
🎉

Driving loyalty program sales

Living the loyalty culture by promoting and enrolling guests in the loyalty program, enhancing their experience with the hotel.

Key criteria

🌟

Customer service experience

Demonstrated experience in customer service within a hotel environment.

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💻

Computer systems knowledge

Strong knowledge of Microsoft Office and Opera Cloud systems.

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🗣️

Communication skills

Proven strong communication skills for effective guest interactions.

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3 criteria for this job
Customer service experience
Demonstrated experience in customer service within a hotel environment.

View

Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.

View

Communication skills
Proven strong communication skills for effective guest interactions.

View

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