About the job
The Guest Service Agent position at Novotel Sydney Darling Square is all about creating memorable experiences for guests. This job plays a crucial role in delivering exceptional service throughout the guest journey, ensuring that every interaction is positive and welcoming. The team thrives on collaboration, passion, and a commitment to making a difference in the hospitality industry.
You'll be responsible for
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Delivering service excellence
Providing passionate, knowledgeable, and friendly service to guests from check-in to check-out and at every point of their journey.📞
Completing front office tasks
Handling a variety of tasks including selling hotel facilities, taking reservations, and maintaining guest accounts to ensure a dynamic workday.🎉
Driving loyalty program sales
Living the loyalty culture by promoting and enrolling guests in the loyalty program, enhancing their experience with the hotel.Key criteria
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Customer service experience
Demonstrated experience in customer service within a hotel environment.View
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Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.View
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Communication skills
Proven strong communication skills for effective guest interactions.View