About the job
The Guest Service Agent position at Sofitel Melbourne On Collins is all about creating luxurious experiences for guests. This job is vital in ensuring that every guest feels valued and heard, contributing to the hotel's reputation for excellence. The team thrives on collaboration, communication, and a shared passion for hospitality.
You'll be responsible for
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Providing personalised service
Delivering professional and personalised service to all hotel guests, ensuring maximum satisfaction.👂
Listening to guests
Taking the time to listen to guests and making them feel heard is essential for a luxurious experience.📝
Managing guest requests
Handling tasks carefully and correctly, demonstrating thoroughness and urgency in all interactions.Key criteria
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Guest service experience
Proven experience in guest service within a luxury environment.View
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Attention to detail
Demonstrated ability to manage tasks with precision and care.View
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Team collaboration skills
Experience contributing to team success in a hospitality setting.View
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